FAQs

Orders are shipped Monday through Saturday, excluding PK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week. Pakistan – Call Courier Overnight

We strive every minute to make sure that your order is delivered to you within 3-4 working days in any city across Pakistan. Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Shahi clutches. These interruptions include, but are not limited to, delays caused by inclement weather conditions, shipping carrier or processing of cardholder's credit/debit card.

Please sign in to your account to see your order tracking history. You can also track your order using the tracking number we emailed you after order confirmation or call us at +92 333 612 2889

We provide free delivery across Pakistan on orders above Rs.5000/- For orders below the specified amount, we charge Rs.150/- standard delivery charges to anywhere in Pakistan.
For international orders, the delivery charges are calculated and displayed to you automatically when you’re filling the payment details during order placement.

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

Please contact our customer care +92 333 612 2889 to make any changes in your order as soon as possible. Your order is shipped within 1-2 days max once it has been confirmed. We will be very glad to assist you in making your required changes if it has not already been shipped..

shahiclutches.pk take data security as a serious issue. Our website uses 128-bit encryption and Secure Socket Layer to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce payment gateway solution by MCB Bank Limited which ensures you the peace of mind you deserve!

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law. Read more about our Privacy Policy.

There are no hidden charges. You are charged what has been shown on the website and a receipt is sent to you containing your order details and billed amounts via email right after you confirm your order.

We try our best to accurately portray the colors of all our products online. However, colors may vary due to the resolution of your computer screen. As well, leather is a natural product and minor deviations in color are possible. In fact, they show the genuineness of the material.